Register Your Backun Product
Congratulations on purchasing your Backun Clarinet, we are confident it will provide you with years of playing enjoyment. Please be sure to follow the instructions below to register your clarinet and care for it, in order to maintain the warranty provided.
Warranty Policy
Backun Clarinets and Accessories, including clarinet bodies, joints, barrels and bells, are warrantied to the original purchaser against cracking and manufacturing defects for five (5) years from the date of purchase, excluding normal wear-and-tear, finishing, plating of key work and mouthpiece discolouration. Cases are warrantied for one (1) year from the date of purchase. Finishing and plating of key work are not covered under warranty. The dealer is responsible for normal maintenance and setup of BMS instruments, as required. Shipping costs, duties, taxes and fees associated with the replacement and return shipment of warranty products sent to and from BMS or Eastman Music Company (EMC) entities are the responsibility of the dealer or consumer. An original BMS invoice or proof of purchase from an Authorized Backun Dealer is required prior to returning any product for warranty repair or replacement. An RMA (Return Merchandise Authorization) form, or written confirmation from an Authorized Backun or Eastman Representative, must be received before any product can be returned to BMS, EMC or any of their certified warranty repair centres.
The BMS warranty policy does not extend to clarinets or accessories damaged due to: improper break-in procedure, negligence, improper or unauthorized repair, willful destruction, atmospheric conditions, force majeure, or plating wear. Consumable parts (pads, corks, felts, springs, reeds, etc.) and other accessories are not included, nor covered, under this warranty.
BMS retains the right, at its sole discretion, to determine whether any actions claimed under warranty have caused damage to the product, and whether the BMS products are covered under this warranty. BMS clarinet products will be repaired, or replaced, at the sole discretion of BMS or EMC. It is important to note that clarinet replacement joints may not match the exact joint under warranty; please allow time for the wood to age and darken in colour until it more closely resembles the original joint.
Note: Demo, Discontinued and Pre-Owned Backun products are sold in good working condition, but may have small imperfections that do not affect performance. All products are final sale, and do not include warranty. No returns or exchanges. Customs and duties are the responsibility of the customer. Errors and omissions excepted.
| PRODUCT | DURATION |
| Synthetic Clarinets (joints) | 5 Years |
| Wood Clarinets | 5 Years |
| Wood Accessories | 5 Years |
| Cases | 1 Year |
Warranty Claims
If your product is eligible under the Backun Warranty Policy and you'd like to submit a claim, please complete the following form.