Backun Musical Services

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Store Policies

Free Worldwide Shipping

All orders ship free to your doorstep and are tracked and insured for your peace of mind. Most orders ship within 24-48 hours.*

Unbeatable Warranty

All Backun wooden products come with a 2 year manufacturer's warranty on the wood, key work, and plating. Synthetic clarinets come with a 5 year warranty on the body, key work, and plating. Instrument cases include a 1 year warranty.

Learn more and register your product

14 Day Product Audition

We want you to love your new Backun product. If it doesn't exceed your expectations and raise your performance to new heights, you can return it within 14 days.

Easy Returns

Returns accepted within 14 days. Restocking fees may apply.

Terms and Instructions

Secure Payment

Our store offers secure, SSL encryption and uses Paypal or Stripe for payment processing. Credit card numbers are not stored locally and we take the protection of your private data very seriously.

Our Privacy Policy


Contact our world class customer support:
Phone: +1 (604) 205 5770 ext. 124

* Please note that shipping times will vary by country and importation policies. For custom instruments please expect 8-12 weeks for delivery.



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