We are pleased to offer free shipping on all orders over $175 USD to all continental USA addresses, and over $500 USD to international addresses. All orders are packed and shipped from North America, and are tracked, insured, and will require a signature for delivery.
We want you to love your new Backun product. If you're not fully satisfied you can return it within 14 days of the delivery date. Please note that customers are responsible for the cost of return shipping, and restocking fees will be deducted from your refund, if applicable.
Note: Légère Reeds and Backun Care Kits are final sale for health and safety reasons. No exceptions. For warranty or exchange information about Légère Reeds please contact Légère at www.legere.com.
All Backun wooden products come with a 2 year manufacturer's warranty on the wood, key work, and plating. Synthetic clarinets come with a 5 year warranty on the body, key work, and plating. Instrument cases include a 1 year warranty.
Our store offers secure, SSL encryption and uses Paypal or Stripe for payment processing. Credit card numbers are not stored locally and we take the protection of your private data very seriously.
We've got answers, and look forward to helping you find the perfect clarinet or accessory for your needs.
*Note: Shipping times may vary. Customs, taxes, duty, and brokerage charges are the responsibly of the customer. For Custom instruments please expect 8-12 weeks for delivery. We can ship directly to most countries but some exceptions will apply.