Store Policies
Free Worldwide Shipping
All orders ship free to your doorstep and are tracked and insured for your peace of mind. Most orders ship within 24-48 hours.*
Unbeatable Warranty
All Backun wooden products come with a 2 year manufacturer's warranty on the wood, key work, and plating. Synthetic clarinets come with a 5 year warranty on the body, key work, and plating. Instrument cases include a 1 year warranty.
Learn more and register your product
14 Day Trials
We want you to love your new Backun product. If it doesn't exceed your expectations and raise your performance to new heights, you can return it within 14 days.
Note: For the holiday season, all purchases made in December 2018 will have their trials extended until January 15, 2019.
Easy Returns
Returns accepted within the trial period (see above). Restocking fees may apply.
Terms and Instructions
Secure Payment
Our store offers secure, SSL encryption and uses Paypal or Stripe for payment processing. Credit card numbers are not stored locally and we take the protection of your private data very seriously.
Our Privacy Policy
Questions?
Contact our world class customer support:
Note: Shipping times will vary by country and importation policies. For custom instruments please expect 8-12 weeks for delivery.
