Free Shipping*
We are pleased to offer free shipping on most orders over $175 USD to continental USA addresses. All orders are packed and shipped from North America, and are tracked, insured, and will require a signature for delivery.
International customers, please contact us to find a dealer.
Easy Returns
We want you to love your new Backun product. If you're not fully satisfied you can return it within 14 days of the delivery date. Please note that customers are responsible for the cost of return shipping, and restocking fees will be deducted from your refund, if applicable.
Please note that you must complete a Return Authorization Form before returning any items. Restocking fees will apply to some orders. For full details, please review our return policies at the link below.
Note: Légère Reeds and Backun Care Kits are final sale for health and safety reasons. No exceptions. For warranty or exchange information about Légère Reeds please contact Légère at www.legere.com.
Exceptional Warranty
All Backun wooden products come with a 2 year manufacturer's warranty on the wood, key work, and plating. Synthetic clarinets come with a 5 year warranty on the body, key work, and plating. Instrument cases include a 1 year warranty.
Learn more and register your product
Secure Payment
Our store offers secure, SSL encryption and uses Paypal or Stripe for payment processing. Credit card numbers are not stored locally and we take the protection of your private data very seriously.
Refused or Non-Deliverable Packages
For packages that are refused, returned to sender, or otherwise non-deliverable, restocking fees, and all shipping charges, and customs fees (if applicable) will be deducted from your refund.
Should the charges total be more than the original order, the customer may be billed for the difference.
Have Questions?
We've got answers, and look forward to helping you find the perfect clarinet or accessory for your needs.
* Shipping times may vary. All orders are exclusive of any applicable customs duties, tariffs, surcharges or import taxes. These charges are the sole responsibility of the recipient and are subject to change without notice. For Custom Clarinets, we will contact you to confirm the details of your order and availability before proceeding.