FAQ
Spring and Fall Sale Policies
All sales are final. No rain checks. While Supplies Last. E/OE.
Do You Offer Trials?
All online orders may be returned within 14 days of the delivery date, no questions asked. Please note that all orders must be paid in full before shipment can be made.
How Much is Shipping?
Shipping rates are calculated at checkout. Free shipping is available on eligible orders.
How can I Purchase Backun Products Locally?
We have hundreds of Backun Dealers in convenience locations all around the world. For details please contact our Sales Team.
Do You Ship to My Country?
We accept orders from most countries but we reserve the right to cancel any order for regions which may have importation restrictions on fine woods. For more information please contact your local government office before placing your order.
Will I Have to Pay Customs or Taxes?
Please note that international orders (including to the USA) may be subject to customs, duties, or other fees. We have no control over these charges and they are the sole responsibility of the customer. For more information please contact your local government office before placing your order.
What is the Difference Between Standard Fit and Selmer Paris Fit?
Standard fit will work with Backun, Buffet, Leblanc, Yamaha, Selmer USA, etc. Selmer Paris fit will work with Selmer Paris instruments. There are a few exceptions, so please view the following fit chart for full details.