USA Returns
1. Prepare your Product(s)
Before returning your products, please:
- Remove all excess cork grease from the barrel, bell and clarinet tenons
- Remove all tape or mouthpiece patches and clean mouthpieces with a swab
- Individually wrap barrels and bells in original packaging, or bubble wrap
2. Pack and Ship
Carefully pack your items and return using the original shipping box to the following address:
Eastman Music Company
ATTN: Backun Returns
2158 Pomona Blvd.
Pomona, CA, USA 91768
+1 909 868-1633
3. Complete Return Confirmation Form
To ensure your refund is processed in a timely manner, please complete the following form which will require your return tracking information.
Click Here to Complete the Return Confirmation Form (Opens in a new window)
That's it!
You will receive a refund notification when your return has been processed, and your bank will process your refund within 10 days of receiving this message.
Note: Failure to follow these directions carefully could result in your refund being delayed. By returning items, you are confirming that you understand our Return Policies, and agree to pay any applicable restocking fees.
