USA Returns

1. Prepare your Product(s)

Before returning your products, please:

  • Remove all excess cork grease from the barrel, bell and clarinet tenons
  • Remove all tape or mouthpiece patches and clean mouthpieces with a swab
  • Individually wrap barrels and bells in original packaging, or bubble wrap

2. Pack and Ship

Carefully pack your items and return using the original shipping box to the following address: 

Eastman Music Company
ATTN: Backun Returns
2158 Pomona Blvd.
Pomona, CA, USA 91768
+1 909 868-1633

3. Complete Return Confirmation Form

To ensure your refund is processed in a timely manner, please complete the following form which will require your return tracking information.

Click Here to Complete the Return Confirmation Form (Opens in a new window)

    That's it!

    You will receive a refund notification when your return has been processed, and your bank will process your refund within 10 days of receiving this message.

     

    Note: Failure to follow these directions carefully could result in your refund being delayed. By returning items, you are confirming that you understand our Return Policies, and agree to pay any applicable restocking fees.

    Fit and Sizing

    Barrels

    FIT BRANDS
    Standard Backun, Buffet, Selmer (USA, Centered Tone, 10G, Series 9), Yamaha, and most other brands
    Standard Plus As above, larger bore for more free blowing feel

    Selmer Paris

    Selmer Paris (Not including Selmer USA, 10G, Series 9)

    Yamaha CSG

    Yamaha CSG I, II and III

     

    Bells

    FIT BRANDS
    Standard Backun, Buffet, Selmer (USA, Centered Tone, 10G, Series 9), Yamaha (including CSG), and most other brands
    Selmer Paris Selmer Paris (Not including Selmer USA, 10G, Series 9)

    Vocalise Bb Mouthpieces

    MODEL MATERIAL OPENING FACING LENGTH COMPARES TO
    R Hard Rod Rubber Close Short M13/15
    G Hard Rod Rubber Medium Medium 5RV/M30/BD5
    H Hard Rod Rubber Open Long B40/B45
    CG Proprietary Synthetic Open Long BD4/B40
    Z Hard Rod Rubber Extreme Open Long BD7

    Vocalise Bass Mouthpieces

    MODEL MATERIAL OPENING FACING LENGTH COMPARES TO
    CG
    Proprietary Synthetic Open Long B46/B50

    Alpha Mouthpieces

    MODEL MATERIAL OPENING FACING LENGTH COMPARES TO
    Bb Plastic Medium Medium 5RV Lyre
    Bass Plastic Medium Medium 5RV Lyre