USA Returns

1. Prepare your Product(s)

Before returning your products, please:

• Remove all excess cork grease from the barrel, bell and clarinet tenons
• Remove all tape or mouthpiece patches and clean mouthpieces with a swab
• Individually wrap barrels and bells in original packaging, or bubble wrap

2. Pack and Ship

Carefully pack your items and return using the original shipping box to the following address:

Vocalise Mouthpieces:

Backun Musical Services (88489)
816 Peace Portal Drive
Blaine WA 98230
USA

All Other Products:

Eastman Music Company
ATTN: Backun Musical Services
2158 Pomona Blvd.
Pomona, CA, USA 91768
+1 909 868-1633

3. Contact Us

Please contact sales@backunmusical.com and provide the following information:

• Tracking number and date of return.
• List of items being returned
• Reason for return

That's it!

You will receive a refund notification when your return has been processed, and your bank will process your refund within 10 days of receiving this message.

Continue Shopping

Need help?

Note: Failure to follow these directions carefully could result in your refund being delayed. By returning items, you are confirming that you understand our Return Policies, and agree to pay any applicable restocking fees.