USA Returns

1. Prepare your Product(s)

Before returning your products, please:

  • Remove all excess cork grease from the barrel, bell and clarinet tenons
  • Remove all tape or mouthpiece patches and clean mouthpieces with a swab
  • Individually wrap barrels and bells in original packaging, or bubble wrap

2. Pack and Ship

Carefully pack your items and return using the original shipping box to the following address:

Vocalise Mouthpieces:

Backun Musical Services (88489)
816 Peace Portal Drive
Blaine WA 98230
USA

All Other Products:

Eastman Music Company
ATTN: Backun Musical Services
2158 Pomona Blvd.
Pomona, CA, USA 91768
+1 909 868-1633

3. Contact Us

Please contact sales@backunmusical.com and provide the following information:

  • Tracking number and date of return.
  • List of items being returned
  • Reason for return

That's it!

You will receive a refund notification when your return has been processed, and your bank will process your refund within 10 days of receiving this message.

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Need help?

Contact our world class customer support:

 

Note: Failure to follow these directions carefully could result in your refund being delayed. By returning items, you are confirming that you understand our Return Policies, and agree to pay any applicable restocking fees.

Fit and Sizing

Barrels

FIT BRANDS
Standard Backun, Buffet, Selmer (USA, Centered Tone, 10G, Series 9), Yamaha, and most other house brands
Standard Plus As above, larger bore for more free blowing feel
Selmer Paris Selmer Paris (Not including Selmer USA, 10G, Series 9)

 

Bells

FIT BRANDS
Standard Backun, Buffet, Selmer (USA, Centered Tone, 10G, Series 9), Yamaha, and most other house brands
Selmer Paris Selmer Paris (Not including Selmer USA, 10G, Series 9)

Vocalise Mouthpieces

MODEL MATERIAL TIP OPENING FACING LENGTH
R Hard Rod Rubber Close Short
G Hard Rod Rubber Medium Medium
H Hard Rod Rubber Open Long

Bb Mouthpieces

MODEL MATERIAL TIP OPENING FACING LENGTH
Alpha Plastic 1.0 mm Medium
CG Crystal
Crystal 1.19 mm Medium Long
MoBa Hard Rubber .99 mm to 1.19 mm Medium Long

Bass Mouthpieces

MODEL MATERIAL TIP OPENING FACING LENGTH
CG Crystal Crystal 1.80 mm 24 mm
MoBa Hard Rubber 1.75 mm Medium long
MoBa Plus Hard Rubber 1.85 mm Medium long

Eb Mouthpieces

MODEL MATERIAL TIP OPENING FACING LENGTH
CG Crystal Crystal 1.19 mm 16.5 mm
MoBa Hard Rubber 1.03 mm Medium Long
MoBa Plus Hard Rubber 1.19 mm Medium Long

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