Backun Musical Services

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Free Shipping Worldwide*

All orders ship free to your doorstep worldwide and are tracked and insured for your peace of mind.

Satisfaction Guaranteed*

You'll love your new Backun product. If you change your mind, you can return or exchange within 14 days.


Will I pay any customs and taxes?

Backun is located in Canada. Depending on your local importation laws, you may have to pay customs and taxes. Please verify with your local office before placing your order.

Do you ship to my country?

We can ship to most countries. However, wood products cannot be delivered to the following regions due to importation restrictions: Australia, China, France, Italy, Japan, The Netherlands, Russia, and The United Kindom.

When will I receive my order?

Because of customs, shipping times may vary and cannot be guaranteed. Most Canadian orders are received in 3-7 business days, US orders 1-3 weeks, and international orders 2-4 weeks. Please note that US customers will not receive tracking until the order has cleared US customs, which may be up to 10 business days after shipment.

More frequently asked questions >

View trial and return policy >

* Return and exchange shipping charges are to be paid by the customer. In the event that a purchase is not made, original shipping charges will not be refunded, and restocking fees may apply. To learn more about our trial policy, click here .

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