Product Trial Policy:
Evaluating and purchasing Backun products should be simple. While we don't offer "free" trials of our products, we are happy to ship products to you after prepayment and accept returns within fifteen (15) days from the date of receipt. This means we expect the return package to be in the mail within fifteen (15) days of receipt. Should you decide to return products, you will receive a credit for the products returned through the same payment method made. You will then be responsible for the cost of return shipping, with package tracking.
Want to try five barrels and only purchase one? No worries. Purchase all five items online and return four for a refund.
An Important Reminder: Backun Clarinets and Accessories purchased directly from Backun Musical, whether for intended trial, or not, are subject to inspection upon return. Products damaged on trial will not be refunded and will be returned to the purchaser. This includes bite and ligature marks on mouthpieces, scratches, dents and nicks in products. and any modification or customization of products during the trial period. Should you have any questions about this policy, please contact Backun Musical during your trial.
Please note that this policy is only in effect when purchasing Backun Clarinets and Accessories directly form Backun Musical. Our Authorized Backun Dealer network may choose to have a different purchase and trial policy. For this reason, we always encourage you to work through your local Authorized Backun Dealer, if one is in your area.
Educator Trial Packs:
For Music Educators interested in experiencing Backun products for their entire studio, Backun Musical offers trial packages of Backun Clarinet Accessories for large groups.
Following the same terms above, Backun Musical will ship a package of products to the educator directly, working in cooperation with their local Authorized Backun Dealer, if one is present. If an Authorized Backun Dealer is not in the local area, Backun Musical will either work directly with the educator, their colleagues and students, or through their preferred local dealer.
For the trial, Backun Musical will need the makes and models of the clarinets for which the trial will occur, as well as the preferred barrel lengths required. Please also send any specific Backun model preferences, such as MoBa Barrels, Traditional Bells, etc. Please also include the school mailing address and contact information, as well as the number of students in the studio and the proposed dates of any future Clarinet Days.
Educator trial packs are subject to a fifteen (15) day term from the date the package is received at the school. Following the trial, all products not purchased must be returned to Backun Musical using the specific return shipping information below. Please note that the educator requesting the package is responsible for the return of the productions in the condition they were received in. This includes bite and ligature marks on mouthpieces and any abuse of the products while on trial.
To request an Educator Trial Pack, please contact the Sales Team at Backun Musical at: +1 (604) 205 5770 Ext. 100, firstname.lastname@example.org or complete the inquiry for using the link below:
When Returning Backun Products:
Products being returned to Backun Musical are the responsibility of the purchaser or trial holder until they are received at Backun Musical Services. For this reason, we strongly recommend you select package tracking upon the return of products. In addition, please keep the following in mind when returning products on trial:
- Remove all tape or mouthpiece patches and clean mouthpieces thoroughly
- Individually wrap barrels and bells in tissue, bubble wrap or original packaging
- Include a list of what is being returned and a copy of the original invoice
Return Shipping Information:
Please use either FedEx Air, or your local International Priority Mail delivery that provides shipment tracking. For example: FedEx, US Postal Service, Canada Post or EMS are all carriers that offer safe and reliable delivery with tracking. The company address is:
Backun Musical Services, 6750 Cariboo Road, Suite 1, Burnaby, BC, Canada V3N 4A4
Please DO NOT use FedEx Ground, UPS, DHL, or Purolator. These companies rely on third-party brokerage firms that accrue high taxes and duties. If any shipping, duties or taxes are incurred in receiving your product returns, these fees will be billed back to you, the customer, or deducted from the credit due.
On the commercial invoice, please write: “Musical Instrument Parts Returning to Manufacturer After Trial/Evaluation Period. No Commercial Value.” Please mark the value for customs as No Commercial Value.
Please email email@example.com to inform the team of the return shipment, including the tracking number and products being returned.
Note that Backun Musical is not responsible for products being returned to the company. Products damaged in transit to Backun Musical are the sole responsibility of the purchaser, or trial evaluator.