When returning products purchased, or on trial, to Backun Musical Services, it is very important to follow the steps below to ensure timely delivery, while preventing unforeseen customs and duties charges.
1. Please return products to Backun Musical Services via FedEx, USPS (United Sates Postal Service), Canada Post or your local postal service. DO NOT, under any circumstances, return products via FedEx Ground, UPS, Purolator or DHL. The return shipping address is:
Backun Musical Services
Attn: Product Returns
6750 Cariboo Road, Suite 1
Burnaby, BC, Canada
For those using Express or Courier services:
Phone:+1 604 205 5770
2. Please be sure to label the package and customs forms: "Musical Instrument Parts Being Returned to Manufacturer. No Commercial Value."
Failure to follow the above steps could lead to significant customs and duties charges by third party brokerage firms. Again, please use only the recommended shipping carriers and methods above. Should Backun Musical incur any expenses in receiving your product returns, the full amount of these expenses will be deducted from your refund.
3. Please be sure to label the outside of the box with your name and return mailing address. For example:
1234 Das Lied von der Erde Dr.
New York, NY, USA
4. Please make sure that a copy of your original invoice, including the invoice number and list of the products being returned, is included in the package. If no information is included and no return name and shipping address properly labeled on the box, your products may not be returned, or the return and subsequent refund may be delayed.
5. The products purchased and/or on trial are the responsibility of the buyer and remain the responsibility of the buyer until they are confirmed as received by an Authorized Representative of Backun Musical Services. As such, it is recommended that you ship the return package via a method that offers package tracking and delivery confirmation.
Once the package has been shipped, please email the tracking number and ship date to firstname.lastname@example.org. We even encourage you to add our email@example.com email address to the tracked package online confirmation website of the shipping company.
Following receipt of the package, Backun Musical Services will follow-up with you within 48 hours of receipt (during normal business hours, Monday to Friday).
Should you have any questions about our return shipping policies, please contact us before returning your product.